Complaints procedures
We are committed to providing a high quality legal service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint or dissatisfaction with:
- The way you have been treated by the Law Centre
- The standard of service you have received from the Law Centre
- The quality of advice you have received from the Law Centre
- Anything else that has upset you and you feel that it has not been dealt with properly by the member of staff dealing with your case,
please contact us with the details.
How to make a complaint
- You can telephone or call in to the Law Centre and ask to speak to someone who will take details of your complaint
- You can put the complaint in writing and address it to Sue Bent, Director, Oakwood House, St Patricks Road Entrance, Coventry, CV1 2HL
- You can contact the Law Centre via email at enquiries@covlaw.org.uk
- you can fill out our online complaint form.
How your complaint will be dealt with
- We will acknowledge receipt of your complaint within fourteen working days of receiving it.
- We will then investigate your complaint and may ask you for further information.
- We will send you a detailed reply with suggestions for resolving your complaint, normally within two weeks, or may invite you to the Law Centre to discuss and hopefully resolve your complaint.
If you are not satisfied with the outcome
- You have the right to make your complaint to the Management Committee of the Law Centre.
- You can do this by putting it in writing and addressing it to The Chair, Coventry Law Centre, at the address above.
- Your complaint will then be reviewed by the Management Committee and a written response sent to you, normally within four weeks.
Other places to complain
The use of the Law Centre's complaints procedure in no way affects your right to complain to the Legal Ombudsman. They can be contacted on 0300 555 0333.
024
7622 3053